Hiatus Policy - Update 07.24.24

Background:

Management One’s planning service is designed to be delivered continuously, month after month.   We developed the idea of a momentary pause or “hiatus”  in service to take into account exceptional client circumstances making it impossible for the client to operate normally and use our services for a period of time - such as a flood or fire forcing temporary closure of a store.

During the onset of the Covid-19 crisis, when public authorities forced closure of most brick and mortar stores, we extended hiatus to hundreds of clients.   

Since that time, unfortunately, the idea of hiatus has been overused, and taken beyond its original intent as emergency relief.

As a result, we are now returning to our pre-Covid policy.

Updated policy:

Hiatus is restricted to emergencies forcing temporary closure of a business or substantial reduction in the business’s ability to operate (e.g., fire, flood, pandemic, etc.). 

• Granted at the exclusive discretion of M1 management
• No charge during the hiatus period to the client

As non-exhaustive examples only, Hiatus will NOT be applied:

• For POS system transitions.   The transition of M1 service using the new POS should be planned as part of the POS system migration.
• For financial hardship unrelated to a forced closure of the business.
• Internal reorganization.
• Personal things such as a birth, death, vacation, taxes or other personal issues.

If for any reason other than the permitted emergency reasons described above a client drops service and returns to service later, they will need to pay an implementation fee when they restart.

***If you plan to discontinue service for a client, you must submit notification via a Zendesk ticket at least 30 days in advance.