Opening a new location? Congratulations! We’re excited to support your expansion. Follow the steps below to get your new store added to your account.

✅ Step-by-Step: Adding a New Location

1. Set Up the New Location in Your POS System

Before we can begin importing data, your new location must be fully set up in your point of sale (POS) system.

2. Create a Support Ticket

Submit your request via our Support Center:
🔗 How to Create a Support Ticket

In your ticket, please include the following details:

• Retail Orbit location code (if known) and location name

• Full address (including city and state)

• Whether existing classes should be added to this new location

• Opening date of the new store

• Projected 12-month sales volume for the location

💲 Important Note on Pricing

There is a fee for adding new locations to your Retail Orbit account.
Our support team will confirm the cost before any work begins so you know exactly what to expect.

🔄 What Happens Next?

After you submit your request:

• Our support team will review the details

• We’ll confirm pricing and ask for any additional information (if needed)

• Once approved, we’ll proceed with adding the new location and updating your plan accordingly

💬 Have Questions?

Need help identifying your location code or unsure about projected volume? We're happy to guide you.

📧 Reach out anytime at: support@retailorbit.com