To ensure continuous and accurate data collection, retailers must follow these key guidelines:

1. Keep the Computer On

• If the computer where Shuttle is installed is turned off, data will not be collected as scheduled.
• Once the computer is turned back on, Shuttle will resume data collection at the next scheduled time.

2. Maintain Class Structure Consistency

• Do not add or modify classes or departments without notifying Retail Orbit support. Changes can cause Shuttle to stop working.
• Submit a support ticket via Retail Orbit before making any class structure changes in your POS system.

3. Keep the POS System Unchanged

• If you change your POS system without informing Retail Orbit support, Shuttle will stop working until it is reconfigured.
• If the POS system is offline during a scheduled data pull, Shuttle will collect data at the next scheduled time.
• Always notify Retail Orbit support before making any POS changes.

4. Report POS System Updates

• Certain POS updates can disrupt Shuttle’s functionality. Before updating to a new version, submit a Retail Orbit support ticket and, if necessary, schedule a meeting using the M1 Support Setmore link.
• Taking these steps ensures the update is anticipated and accounted for.

5. Report New Firewalls

• Installing a new internet firewall can prevent Shuttle from working properly.
• Submit a support ticket via Retail Orbit before making firewall changes to ensure proper adjustments are made.

By following these guidelines, you will ensure Shuttle continues to operate smoothly and collects data without interruption.