Adding a new class to your Retail Orbit account is a simple process, and we’re here to help every step of the way. Whether you're expanding your assortment or refining your reporting structure, follow the steps below to ensure a smooth setup.

Step-by-Step Instructions

1. Add the Class to Your Point of Sale (POS) System

Before we can pull data, the class must exist in your POS.

2. Create a Support Ticket in Retail Orbit

Submit a request through our Support Center:
How to Create a Support Ticket

In your ticket, please include the following details:

• Retail Orbit Class Code and Class Name you would like to add

• Service Type (e.g., OTB, analytics only, etc.)
  Learn more about class service types

• Whether this class should be added to all locations or specific stores only

• Indicate whether this is a:

  • New class going forward (no history needed)

  • Or if historical data should be pulled

3. If This is a Brand New Class, Please Provide:

• Estimated Annual Sales Volume

• Initial Markup (IMU)

• Target Turn

This information allows us to build the most accurate plan from the start.

Important Note on Fees

For any new OTB (Open-to-Buy) class added, there is a one-time $50 charge per class, per location or 3 for $100.

What Happens Next?

Once we receive your request:

• Our team will review the information

• We’ll follow up with any questions and confirm once the class is added

• Your plan will be updated accordingly

Need Help?

If you’re unsure about how to code the class or what service type applies, reach out to us! We’re happy to assist.

📧 Contact: support@retailorbit.com