Mistakes happen—and when they do, we’ve made it simple to correct them! If you've discovered a data entry error in your Retail Orbit file, just follow the steps below to make edits and get your reports back on track.

Step-by-Step: Correcting a Data Entry Error

1. Log into Your Retail Orbit Account

🔗 www.retailorbit.com

2. Select Your Account

From the dropdown menu at the top of the screen, choose the correct account (if more than one is listed).

3. Navigate to Your Data File

• Click Data in the purple navigation bar on the far left

• Select the month you want to correct

• Click Download Excel (top right of the screen)

4. Edit Your File

• Make your corrections in the downloaded Excel file

• Save your changes

5. Submit a Support Ticket

Go to:
🔗 Create a Support Ticket

In your ticket, let us know:

• The month of the data file you're correcting

• That you've made changes and are ready for upload

What Happens Next?

Our support team will:

• Unfinalize your original data file

• Upload your revised file

• Your reports will update according to our standard schedule
  🔗 View the Report Update Schedule

Need Help?

Not sure what to correct or have questions about formatting? We’re here for you!
📧 Reach out to us at: support@retailorbit.com